Terms & Conditions

Last Updated: July 24, 2026

Welcome to Velora. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. Acceptance of Terms

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian. If you do not agree with these Terms & Conditions, please do not use this website.

2. Products & Pricing

• All products displayed on our website are subject to availability.

• We reserve the right to modify product prices, descriptions, offers, and availability at any time without prior notice.

• While we strive for accuracy, errors in pricing or product information may occur. We reserve the right to cancel or refuse orders affected by such errors.

3. Orders

• Placing an order does not guarantee acceptance.

• Velora reserves the right to cancel or refuse any order due to product unavailability, suspected fraud, pricing errors, or any other legitimate reason.

• If payment has already been received for a cancelled order, the amount will be refunded to the original payment method.

4. Payments

We accept secure online payments through approved payment gateways.

Cash on Delivery (COD) may be available for selected locations.

Velora does not store your card or banking information.

5. Shipping & Delivery

Orders are processed and shipped according to our Shipping Policy.

Estimated delivery timelines are provided for convenience and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.

6. Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Please review the policy before making a purchase.

7. User Responsibilities

You agree not to:

• Provide false or misleading information.

• Use the website for unlawful or fraudulent purposes.

• Attempt to interfere with the website's security or functionality.

• Copy, reproduce, or misuse website content without permission.

8. Intellectual Property

All content on this website, including logos, images, graphics, product descriptions, designs, text, and trademarks, is the property of Velora and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

Velora shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the specific order giving rise to the claim.

10. Disclaimer

All products and services are provided on an "as available" and "as is" basis.

While we make every effort to ensure accurate product descriptions and information, Velora does not guarantee that all content on the website will always be error-free, complete, or current.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

12. Third-Party Services

Our website may contain links to third-party websites or services.

Velora is not responsible for the content, policies, or practices of those third-party websites.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts where Velora operates.

14. Changes to These Terms

Velora reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Continued use of the website after changes are published constitutes acceptance of the revised Terms.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Email: support@velora.com

Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM