Refund policy

At Velora, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns & Exchanges

You can request a return or exchange within 7 days of receiving your order.

To initiate a return or exchange, please contact our customer support with your Order ID, the reason for the request, and clear photos (if the product is damaged or incorrect).

Eligibility for Returns

Your return or exchange request will be accepted if:

  • The request is made within 7 days of delivery.

  • The product is unused, unwashed, and in its original condition.

  • All original tags, packaging, invoices, and accessories are included.

  • The item passes our quality inspection after it is received.

Non-Returnable Items

The following items cannot be returned or exchanged unless they are damaged, defective, or incorrectly delivered:

  • Personalized or customized products

  • Gift cards

  • Clearance or final sale items

  • Products marked as non-returnable on the product page

Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by contacting our customer support.

Please include:

  • Your Order ID

  • Clear photos or videos of the product

  • Images of the packaging (if applicable)

After verification, we will arrange a replacement or issue a full refund at no additional cost.

Reverse Pickup

Reverse pickup is available for most serviceable locations.

If reverse pickup is unavailable in your area, you may be asked to self-ship the product. In such cases, reasonable courier charges may be reimbursed upon submission of the courier receipt, subject to approval.

Refunds

Once the returned product is received and passes our quality inspection:

  • Refunds will be processed within 5–7 business days.

  • Online payments will be refunded to the original payment method.

  • Cash on Delivery (COD) orders will be refunded via bank transfer or UPI after the required payment details are provided.

Please note that banks and payment providers may take additional time to reflect the refund.

Exchanges

If you request an exchange:

  • Replacement products will be dispatched after the returned item passes inspection.

  • Exchanges are subject to product availability.

  • If the requested item is unavailable, a refund will be processed.

Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled. However, you may request a return after delivery if the product is eligible under this policy.

Important Notes

  • Velora reserves the right to reject returns that do not meet the eligibility conditions.

  • Products showing signs of use, damage caused by customers, or missing original packaging may not qualify for a refund or exchange.

  • Velora reserves the right to update this policy at any time without prior notice.

Need Help?

For any questions regarding returns, exchanges, or refunds, please contact our customer support team.

Email: support@velora.com
Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM