Shipping policy

At Velora, we are committed to delivering your orders quickly, safely, and securely. Every order is carefully packed and shipped through trusted courier partners to ensure it reaches you in excellent condition.

Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During sales, festivals, or high-demand periods, processing may take slightly longer.

Delivery Timeline

  • Metro Cities: 3–5 business days

  • Other Cities & Towns: 5–7 business days

  • Remote Locations: 7–10 business days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

  • Free Shipping on all prepaid orders.

  • A nominal shipping fee may apply to Cash on Delivery (COD) orders, if applicable. Any shipping charges will be displayed at checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a confirmation via Email, SMS, or WhatsApp containing your tracking details.

You can use the tracking link to monitor your shipment in real time.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If the delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the order, the package may be returned to our warehouse.

Address Changes

If you need to change your delivery address, please contact our customer support before your order is shipped.

Once the order has been dispatched, we may not be able to modify the delivery address.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier partner delays

  • Incorrect or incomplete shipping information

We appreciate your patience in such situations.

International Shipping

Currently, Velora ships only within India.

We plan to introduce international shipping in the future.

Need Assistance?

If you have any questions regarding your shipment, feel free to contact our Customer Support team.

Email: support@velora.com

Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM